Market Research Report

Global Contact Centre as a Service Market Research Report: Forecast (2023-2028)

By Component (Solution Type, Services Type), By Organization Size (Small & Medium, Large), By Deployment Mode (Public Cloud, Private Cloud, Hybrid Cloud), By End Users (Banking & F...inancial Services & Insurance, Government Agencies, Healthcare, Retail & Ecommerce, IT & Telecommunication, Manufacturing, Media & Entertainment, Tourism & Hospitality, Others), By Region North America, South America, Europe, The Middle East & Africa, Asia-Pacific, By Company (Genesys Telecommunication Laboratories, Nice System Ltd., Talk Desk Inc., 8X8 Inc., Enghouse Interactive, Luware AG, Evolve IP LLC, Cisco Systems, Alcatel Lucent Enterprises, Microsoft Corporation, Five9 Inc., Avaya Inc., Anywhere365, Zen Desk, Mitel Network Corp., Others,) Read more

  • ICT & Electronics
  • Sep 2023
  • 198
  • PDF, Excel, PPT

Market Definition

Contact Centre-as-a-Service (CCaaS) is a cloud-based solution used by customer service departments to handle multichannel customer interactions from both a customer-experience & employee-experience perspective. It provides a range of services, including AI-generated calls, Interactive Voice Recording, Security & Fraud Detection Services, etc. It is the most preferred technology among numerous companies as it reduces the need for internal IT support.

Market Insights & Analysis: Global Contact Center as a Service Market (2023-28):

The Global Contact Center as a Service Market size was valued USD 4.57 Billion in 2022 and is estimated to grow at a CAGR of about 15.6% during the forecast period, i.e., 2023-28. The primary factor that is leading to the growth of the market is the desire for scalability & improved operational capabilities that most of the businesses such as e-commerce, digital banking, etc. are looking for. These businesses generally deal with large volumes of inbound calls to look after customer grievances. Thus, large-scale enterprises operating in several verticals generate the demand for CCaaS.

Along with it, most of the service-based companies, like Alibaba, Big Commerce, Amazon, etc., focus a lot on quality after-sales services to improve customer retention rates. These companies engage with CCaaS solution providers so that the cost of maintaining a dedicated IT team can be eliminated and operational efficiency can be achieved by automating the entire process.

Report Coverage Details
Study Period Historical Data: 2018-21
Base Year: 2022
Forecast Period: 2023-28
CAGR (2023-2028) 15.6%
Regions Covered North America: US, Canada
Europe: Germany, The UK, France, Spain, Italy, Rest of Europe
Asia-Pacific: China, India, Japan, South Korea, Australia, Rest of Asia-Pacific
South America: Brazil, Rest of South America
Middle East & Africa: UAE, Saudi Arabia, South Africa, Rest of MEA
Key Companies Profiled Genesys Telecommunication Laboratories, Nice System Ltd., Talk Desk Inc., 8X8 Inc., Enghouse Interactive, Luware AG, Evolve IP LLC, Cisco Systems, Alcatel Lucent Enterprises, Microsoft Corporation, Five9 Inc., Avaya Inc., Anywhere365, Zen Desk, Mitel Network Corp., Others
Market Value (2022) USD 4.57 Billion

 

Additionally, the technological advancements within the CCaaS services, like the integration of AI and the use of voice bots & chatbots, among others, have improved the overall customer service quality. By using these advanced technologies, companies can provide personalized & faster assistance to their customers. Thus, to improve their customer engagement, organizations are shifting towards hiring out CCaaS services from companies like Five9, Cisco, etc. This, in turn, is positively impacting the global Contact Centre-as-a-Service Market.

Furthermore, in the coming years, the market is projected to grow, owing to the rise in startups in the field of edtech, fintech, e-commerce, etc. These new businesses are projected to work in close collaboration with CCaaS solution providers to fully automate customer engagement projects & lead to the development of the Global Contact Center as a Service Market during 2023-2208.

Global Contact Center as a Service (CCaaS) Market Driver:

Growing Use of Interactive Voice Response (IVR) Calling Solutions Among Companies – Over the past years, technological advancement & the shift toward digitalization have enabled several companies & service-providing agencies like banks, government authorities, delivery providers, etc., to expand their operations via online platforms. This has allowed these entities to improve their overall service offering & customer retention capacity.


Global Contact Centre as a Service Market Research Report: Forecast (2023-2028)

The market has witnessed a boom since the advent of the COVID-19 pandemic, as travel, trade, and business restrictions led many businesses, specifically food delivery providers & banks to adopt IVR software to interact with their customers & resolve their issues timely. For instance, during 2020-21, many businesses, such as Twilio, iFood, Spotify, Uber, etc., adopted IVR systems to resolve customer issues & cater to their demands. In addition, the adoption of the IVR system has allowed the companies to achieve cost minimization as no additional IT team is required to look after customer grievances.

Further, as new startups & businesses related to FMCG & the BFSI sector are expanding into the global markets, the demand for IVR solutions for enhanced customer services is anticipated to increase. Thus, it would further lead to the growth of the market in the upcoming years.

Global Contact Center as a Service Market Challenge:

Data Theft & Privacy Related Issues is Limiting Its Adoption – CCaaS services involve the storage & processing of crucial data about customers’ finances, personal information, and many others. This involves a risk of data loss if the database is not secured properly. For instance:

  • In 2023, the US government service contractor Maximus disclosed a warning that the personal data of nearly 8 to 11 million individuals was breached during MOVEit Transfer data theft attacks.

The high risk associated with the loss of sensitive data is the major threat restricting the adoption of CCaaS among companies. In addition, stringent laws relating to data privacy & storage of data are another major factor limiting businesses from scaling on a global level. Different countries have different data protection laws that limit the storage of the database to a certain extent, thus confining the companies to hire out CCaaS, thereby impeding the Contact Center as a Service Market

Global Contact Center as a Service Market Trend:

Integration of Artificial Intelligence-powered Features to Wave the Market Growth – Advancements in technology have resulted in the integration of Artificial Intelligence, Machine Learning, Edge Computing, etc., in CCaaS solutions like automatic calling, interactive messages through catboats, etc. The usage of advanced technology has improved the overall efficiency of the CCaaS solutions providers. It has improved client engagement by providing them with personalized assistance & has also reduced the average time spent on one customer.

Owing to such factors & operational efficiency, more companies are adopting AI-based CCaaS solutions like automated calling, instant verification, personalized messages, etc., further contributing in enhancing the Contact Center as a Service Market size.

Global Contact Center as a Service Market Opportunity:

Boom in the FinTech Start-ups is Expected to Increase the Adoption of CCaaS – The increasing penetration of smartphones, access to high-speed internet, and adoption of digitalization have resulted in the growth of financial technology platforms worldwide, which are largely involved in trading, investments, payment processing interfaces, etc. Since these fintech startups operate digitally & handle a large volume of customers, these business entities primarily prefer to hire out CCaaS services from third-party operators, as it is highly cost-effective for them & allows them to focus on their core financial-related work, thereby positively impacting the CCaaS Market.

Further, the surging number of fintech startups across the Middle East, Asia-Pacific, and European economies, backed by emerging digitalization trends across different industries, is also augmenting the need for efficient CCaaS solutions to provide quick & easy resolution to customer grievances. Thus, creating a conducive environment for the Global Contact Center as a Service Market growth during the forecast period.

Global Contact Center as a Service Market (2023-28): Segmentation Analysis

The Global Contact Center as a Service Market study of MarkNtel Advisors evaluates & highlights the major trends & influencing factors in each segment & includes predictions for the period 2023–2028 at the global, regional, and national levels. In accordance to the analysis, the market has been further classified as:

Based on the Organization Size:

  • Small & Medium
  • Large

Large Enterprises hold a significant share in the market as industries like Walmart, Amazon, Uber, Spotify, etc., have a well-expanded business, due to which the customer traffic at these websites is high. So, it is reasonable for such companies to adopt CCaaS solutions to look after customer support in such a large volume rather than maintaining a dedicated in-house IT team, leading to additional costs.

In addition, major customer grievances are related to payments, refunds, cancellation of orders, etc., requiring a quick response from the company’s site. Therefore, large companies are increasingly adopting CCaaS solutions to give prompt responses & improve overall customer support quality.

 Based on End User:

  • Banking, Financial Services & Insurance (BFSI)
  • Government Agencies
  • Healthcare
  • Retail & E-commerce
  • IT & Telecommunication
  • Manufacturing
  • Media & Entertainment
  • Tourism & Hospitality
  • Others (Education Institutions, Energy & Utility, etc.)

The adoption of CCaaS services within the retail & e-commerce segment globally has been increasing considerably in the past years. This is mainly due to increased customer engagement of the e-commerce service providers to offer quality after-sales services. The e-commerce service providers like Walmart, Amazon, and Flipkart, among others, rely heavily upon Omnichannel support by the CCaaS service providers to streamline services such as voice calls, live chat, emails, SMS, etc., while engaging with the customers.

These e-commerce service providers have to personally engage with the customers at every stage of the order placement relating to payment processing, order confirmation, tracking & delivery updates. In addition, they register high customer call volume on a daily basis, which requires personal assistance. Under such scenarios, CCaaS solutions are ideal as they automate the entire process & result in the timely resolution of customer grievances. Thus, due to such factors, the adoption of CCaaS services continues to surge within the retail & e-commerce segment.

Further, e-commerce channels are constantly growing & expanding across the globe. They are further expected to boost the demand for the CCaaS service & lead to market growth. For instance:

  • In 2023, Softbank-backed CommerceIQ, a retail brand, announced to expand globally to capture new market potential.

Hence, the emergence of new e-commerce players & expansion of the existing business would further propel the demand for CCaaS services & lead to the development of the market in the forthcoming period.

Global Contact Center as a Service Market (2023-28): Regional Projection

Geographically, the Global Contact Center as a Service Market expands across:

  • North America
  • South America
  • Europe
  • The Middle East & Africa
  • Asia Pacific

North America holds a significant share in the Global Contact Center as a Service Market due to the presence of significant companies that provide their services online, such as Amazon, Wayfair, Citi Bank, etc. These companies encounter large volumes of customer grievances on a daily basis. They require CCaaS to provide personalized & timely redressal of the consumer’s complaint.

Along with it, the US is home to the largest number of startups across the world, with Silicon Valley leading the way. According to the Global Startup Ecosystem, the US retains the number one position, with the highest number of startups. Moreover, newly established service startups generally prefer to hire a Contact Center as a Service as it eliminates the need to maintain a dedicated IT team to look after the customer's grievances. Thus, this results in extensive cost-cutting, further leading to higher demand for CCaaS from startups.

Global Contact Center as a Service Industry Recent Development:

  • 2023: 8X8 Inc. announced the launch of voice conversation AI in its intelligent customer assistant solution. This would allow the business to create simple to complex customer experience across digital & voice channels.           
  • 2023: Cisco Systems announced its new platform Webex that provides fully integrated UCaaS, CCaaS, and CPaaS, portfolio.

Gain a Competitive Edge with Our Global Contact Center as a Service Market Report

  • Global Contact Center as a Service Market Report by MarkNtel Advisors provides a detailed & thorough analysis of market size, growth rate, competitive landscape, and key players. This comprehensive analysis helps businesses gain a holistic understanding of the market dynamics & make informed decisions.
  • This report also highlights current market trends & future projections, allowing businesses to identify emerging opportunities & potential challenges. By understanding market forecasts, companies can align their strategies & stay ahead of the competition.
  • Global Contact Center as a Service Market Report aids in assessing & mitigating risks associated with entering or operating in the market. By understanding market dynamics, regulatory frameworks, and potential challenges, businesses can develop strategies to minimize risks & optimize their operations.

Frequently Asked Questions

   A. The Contact Center as a Service market is expected to grow at a compound annual growth rate (CAGR) of around 15.6% from 2023 to 2028

   A. The Contact Center as a Service size was estimated at USD 4.57 Billion in 2022.

   A. The growing use of IVR calling solutions would drive the Contact Center as a Service Market during 2023-28.

   A. The top players in the Contact Center as a Service Market are Genesys Telecommunication Laboratories, Nice System Ltd., Talk Desk Inc., 8X8 Inc., Enghouse Interactive, Luware AG, Evolve IP LLC, Cisco Systems, Alcatel Lucent Enterprises, Microsoft Corporation, Five9 Inc., Avaya Inc., Anywhere365, Zen Desk, Mitel Network Corp., etc.

   A. Large enterprises to hold a dominant market share in the Contact Center as a Service Market.

   A. Integration of Artificial Intelligence-powered features is the key trend shaping the growth of the Contact Center as a Service Market.

   A. The rising number of fintech startups would drive the Contact Center as a Service Market through 2028.

   A. Data theft & privacy issues are limiting the growth of the Contact Center as a Service Market.

Global Contact Center as a Service Market Research Report (2023-2028) - Table of Contents

 

  1. Marker Segmentation
  2. Introduction
    1. Market Definition
    2. Research Process
    3. Assumptions
  3. Executive Summary
  4. Global Center-as-a-Service Case Studies Analysis
  5. Global Contact Center as a Service Market Start-Up Ecosystem, 2018-2023
    1. Entrepreneurial Activity
    2. Year-on-Year Funding Received
    3. Funding Received by Top Companies
    4. Key Investors Active in the Market
    5. Series Wise Funding Received
      1. Seed Funding
      2. Angel Investing
      3. Venture Capitalist (VC) Funding
      4. Others
  6. Global Center-as-a-Service Market Pricing Analysis
  7. Global Contact Center as a Service Market Trends & Insights
  8. Global Contact Center as a Service Market Dynamics
    1. Drivers
    2. Challenges
  9. Global Contact Center as a Service Market Regulations & Policy
  10. Global Contact Center as a Service Market Hotspots & Opportunities
  11. Global Contact Center as a Service Market Outlook, 2018-2028
    1. Market Size & Analysis
      1. By Revenue in USD Million
    2. Market Share & Analysis
      1. By Component
        1. Solution Type
          1. Automated Call Distribution- Market Size & Forecast 2018-2028F, USD Million
          2. Computer Telephony Integration (CTI)- Market Size & Forecast 2018-2028F, USD Million
          3. Reporting & Analytics- Market Size & Forecast 2018-2028F, USD Million
          4. Interactive Voice Response (IVR)- Market Size & Forecast 2018-2028F, USD Million
          5. Customer Collaborations- Market Size & Forecast 2018-2028F, USD Million
          6. Workforce Optimization- Market Size & Forecast 2018-2028F, USD Million
          7. Others (Recording, Dialer, etc.)- Market Size & Forecast 2018-2028F, USD Million
        2. Services Type
          1. Integration & Deployment- Market Size & Forecast 2018-2028F, USD Million
          2. Support & Maintenance- Market Size & Forecast 2018-2028F, USD Million
          3. Training & Consulting - Market Size & Forecast 2018-2028F, USD Million
      2. By Organization Size
        1. Small & Medium- Market Size & Forecast 2018-2028F, USD Million
        2. Large- Market Size & Forecast 2018-2028F, USD Million
      3. By Deployment Mode
        1. Public Cloud- Market Size & Forecast 2018-2028F, USD Million
        2. Private Cloud- Market Size & Forecast 2018-2028F, USD Million
        3. Hybrid Cloud- Market Size & Forecast 2018-2028F, USD Million
      4. By End Users
        1. Banking & Financial Services & Insurance- Market Size & Forecast 2018-2028F, USD Million
        2. Government Agencies- Market Size & Forecast 2018-2028F, USD Million
        3. Healthcare- Market Size & Forecast 2018-2028F, USD Million
        4. Retail & Ecommerce- Market Size & Forecast 2018-2028F, USD Million
        5. IT & Telecommunication- Market Size & Forecast 2018-2028F, USD Million
        6. Manufacturing- Market Size & Forecast 2018-2028F, USD Million
        7. Media & Entertainment-Market Size & Forecast 2018-2028F, USD Million
        8. Tourism & Hospitality-Market Size & Forecast 2018-2028F, USD Million
        9. Others (Education Institutions, Energy & Utility, etc.)
      5. By Region
        1. North America
        2. South America
        3. Europe
        4. The Middle East & Africa
        5. Asia-Pacific
      6. By Company
        1. Competition Characteristics
        2. Market Share of Leading Companies
  12. North America Contact Center as a Service Market Outlook, 2018-2028F
    1. Market Size & Analysis
      1. By Revenues (USD Million)
  13. Market Share & Analysis
    1. By Component- Market Size & Forecast 2018-2028F, USD Million
    2. By Organization Size- Market Size & Forecast 2018-2028F, USD Million
    3. By End User- Market Size & Forecast 2018-2028F, USD Million
    4. By Country
      1. The US
      2. Canada
  14. The US Contact Center as a Service Market Outlook, 2018-2028F
    1. Market Size & Analysis
      1. By Revenues (USD Million)
    2. Market Share & Analysis
      1. By Component- Market Size & Forecast 2018-2028F, USD Million
      2. By End Users- Market Size & Forecast 2018-2028F, USD Million
  15. Canada Contact Center as a Service Market Outlook, 2018-2028F
    1. Market Size & Analysis
      1. By Revenues (USD Million)
    2. Market Share & Analysis
      1. By Component- Market Size & Forecast 2018-2028F, USD Million
      2. By End Users- Market Size & Forecast 2018-2028F, USD Million
  16. South America Contact Center as a Service Market Outlook, 2018-2028F
    1. Market Size & Analysis
      1. By Revenues (USD Million)
    2. Market Share & Analysis
      1. By Component- Market Size & Forecast 2018-2028F, USD Million
      2. By Organization Size- Market Size & Forecast 2018-2028F, USD Million
      3. By End User- Market Size & Forecast 2018-2028F, USD Million
      4. By Country
        1. Brazil
        2. Rest of South America
    3. Brazil Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
  17. Europe Contact Center as a Service Market Outlook, 2018-2028F
    1. Market Size & Analysis
      1. By Revenues (USD Million)
    2. Market Share & Analysis
      1. By Component- Market Size & Forecast 2018-2028F, USD Million
      2. By Organization Size- Market Size & Forecast 2018-2028F, USD Million
      3. By End User- Market Size & Forecast 2018-2028F, USD Million
      4. By Country
        1. Germany
        2. The UK
        3. France
        4. Italy
        5. Spain
        6. Rest of Europe
    3. Germany Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    4. The UK Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    5. France Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Platform- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    6. Italy Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    7. Spain Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
  18. The Middle East & Africa Contact Center as a Service Market Outlook, 2018-2028F
    1. Market Size & Analysis
      1. By Revenues (USD Million)
    2. Market Share & Analysis
      1. By Component- Market Size & Forecast 2018-2028F, USD Million
      2. By Organization Size- Market Size & Forecast 2018-2028F, USD Million
      3. By End User- Market Size & Forecast 2018-2028F, USD Million
      4. By Country
        1. The UAE
        2. Saudi Arabia
        3. South Africa
        4. Rest of The Middle East & Africa
    3. The UAE Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    4. Saudi Arabia Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    5. South Africa Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
  19. Asia-Pacific Contact Center as a Service Market Outlook, 2018-2028F
    1. Market Size & Analysis
      1. By Revenues (USD Million)
    2. Market Share & Analysis
      1. By Component- Market Size & Forecast 2018-2028F, USD Million
      2. By Organization Size- Market Size & Forecast 2018-2028F, USD Million
      3. By End User- Market Size & Forecast 2018-2028F, USD Million
      4. By Country
        1. China
        2. Japan
        3. India
        4. South Korea
        5. Australia
        6. Rest of Asia-Pacific            
    3. China Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    4. Japan Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    5. India Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    6. South Korea Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
    7. Australia Contact Center as a Service Market Outlook, 2018-2028F
      1. Market Size & Analysis
        1. By Revenues (USD Million)
      2. Market Share & Analysis
        1. By Component- Market Size & Forecast 2018-2028F, USD Million
        2. By End Users- Market Size & Forecast 2018-2028F, USD Million
  20. Global Contact Center as a Service Market Key Strategic Imperatives for Growth & Success
  21. Competition Outlook
    1. Company Profiles
      1. Genesys Telecommunication Laboratories
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      2. Nice System Ltd.
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      3. Talk Desk Inc.
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      4. 8X8 Inc.
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      5. Enghouse Interactive
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      6. Luware AG
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      7. Evolve IP LLC.
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      8. Cisco Systems
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      9. Alcatel Lucent Enterprises
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      10. Microsoft Corporation
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others
      11. Five9 Inc.
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others 
      12. Avaya Inc.
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others 
      13. Anywhere365
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others 
      14. Zen Desk
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others 
      15. Mitel Network Corporation
        1. Business Description
        2. Product Portfolio
        3. Strategic Alliances or Partnerships
        4. Recent Developments
        5. Financial Details
        6. Others 
      16. Others
  22. Disclaimer


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