Global Chatbots

Global Chatbots Market Research Report: Forecast (2021-2026)

By Application (Bots for Customer Service, Bots for Social Media, Bots for Marketing, Bots for Payments / Order Processing, Others), By Interface (Standalone, Web-Based, third party/ Messenger Based), Read more

  • ICT & Electronics
  • Dec 2021
  • 189
  • IT22003

Market Definition

Chatbots are computer programs built to facilitate conversations with humans & address their queries in natural languages through different communication mediums like chats, voice & video calls, emails, SMS, etc. These programs are being deployed increasingly across numerous organizations to improve customer service & reduce the overall operational costs while enhancing business productivity.

Market Insights

The Global Chatbots Market is projected to witness around 24.10% CAGR during the forecast period, i.e., 2021-26. The growth of the market is driven primarily by the mounting adoption of Chatbots and the integration of Artificial Intelligence (AI) in them to enhance interaction with the customers & solve their queries instantly, without the need for human intervention in noncritical situations. 

Sectors like E-commerce, retail, banking & finance, & healthcare, among various others, are among the prominent adopters of Chatbots, principally to establish interactive conversations with customers and deliver enhanced engagement experiences. Besides, the growing demand for AI-based Chatbots is due to their benefits like lower operational costs, quicker response time, robust customer relationships, etc. 

Moreover, with the swiftly rising number of small & medium-sized enterprises providing Chatbots, the global market is anticipated to observe significant growth in the coming years. In fact, these enterprises are developing bots for various messaging applications to resolve customer queries.

Report Coverage Details
Study Period Historical Data: 2016-19
Base Year: 2020
Forecast Period: 2021-26
CAGR (2021-2026) 24.1%
Regions Covered North America: USA, Canada, Mexico
Europe: Germany, UK, France
Asia-Pacific: China, India, Japan, Singapore
South America: Brazil
Middle East & Africa: UAE, Saudi Arabia
Key Companies Profiled IBM, Nuance Communications, Google (Dialog Flow), AWS, Artificial Solutions, Inbenta Technologies, AIVO, Chatfuel, and others
Unit Denominations USD Million/Billion

 

Impact of Covid-19 on the Global Chatbots Market

The Covid-19 pandemic had a decelerating effect on most industries but positively influenced the Global Chatbots Market. While this dreadful disease caused chaos & panic among people, the demand for Chatbots significantly rose across various nations worldwide.

It was to address & resolve customer queries & provide them with critical information like nearby cases, bed & vaccine availability, registered testing facilities, Covid-19 care hospitals & isolation centers, etc. The governments of different countries & many organizations dramatically adopted Chatbots to assist citizens amidst the crisis.

Presently, the pandemic situation is better than its advent. Yet, the market is anticipated to continue its expansion in the coming years. Several leading players are actively working on bringing innovations in Chatbots to improve customer experience & reduce human intervention.

  1. Introduction
    1. Research Process
    2. Assumptions
    3. Market Segmentation
    4. Market Definition
  2. Executive Summary
  3. Expert Verbatim- What our Experts Say?
  4. Global Chatbot Market Outlook, 2016- 2026F
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Application
        1. Customer Support
        2. Bots for Social Media
        3. Bots for Marketing
        4. Bots for Payments / Order Processing
        5. Others
      2. By Type
        1. Artificial Intelligence
        2. Rule Based
      3. By Interface
        1. Standalone
        2. Web-Based
        3. Third party/ Messenger Based
      4. By Verticals
        1. BFSI
        2. Retail & Ecommerce
        3. Healthcare
        4. Travel & Hospitality
        5. Media & Entertainment
        6. Telecommunications
        7. Others
      5. By Technology
        1. Machine Learning & Deep Learning
        2. Natural Language Processing
        3. Automated Speech Recognition
      6. By Deployment Model
        1. On-Premises
        2. Cloud
      7. By Organization Size
        1. Large Enterprises
        2. Small and Medium-Sized Enterprises
      8. By Region
        1. North America
        2. South America
        3. Europe
        4. Middle East & Africa
        5. Asia-Pacific
      9. By Company
        1. Revenue Shares
        2. Strategic Factorial Indexing
        3. Competitor Placement in Markntel Quadrant
  5. North America Chatbot Market Outlook, 2016- 2026F
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Application
      2. By Interface
      3. By Type
      4. By Technology
      5. By Verticals
      6. By Deployment Model
      7. By Organization Size
      8. By Country
        1. US
        2. Canada
        3. Others
    3. The US Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
    4. Canada Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
  6. South America Chatbot Market Outlook, 2016- 2026F
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Application
      2. By Interface
      3. By Type
      4. By Technology
      5. By Verticals
      6. By Usage
      7. By Deployment Model
      8. By Organization Size
      9. By Country
        1. Brazil
    3. Brazil Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
  7. Europe Chatbot Market Outlook, 2016- 2026F
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Application
      2. By Interface
      3. By Type
      4. By Technology
      5. By Verticals
      6. By Deployment Model
      7. By Organization Size
      8. By Country
        1. UK
        2. Germany
        3. France
    3. UK Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
    4. Germany Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
    5. France Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
  8. Middle East & Africa Chatbot Market Outlook, 2016- 2026F
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Application
      2. By Interface
      3. By Type
      4. By Technology
      5. By Verticals
      6. By Deployment Model
      7. By Organization Size
      8. By Country
        1. Saudi Arabia
        2. UAE
    3. Saudi Arabia Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
    4. UAE Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
  9. Asia-Pacific Chatbot Market Outlook, 2016- 2026F
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Application
      2. By Interface
      3. By Type
      4. By Technology
      5. By Verticals
      6. By Deployment Model
      7. By Organization Size
      8. By Country
        1. China
        2. India
        3. Japan
        4. Singapore
    3. China Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
      3. By Application
      4. By Interface
      5. By Type
      6. By Technology
      7. By Verticals
      8. By Deployment Model
      9. By Organization Size
    4. India Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
    5. Japan Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
    6. Singapore Chatbot Market Outlook, 2016- 2026F
      1. Market Size and Analysis
        1. By Revenues
      2. Market Share and Analysis
        1. By Application
        2. By Interface
        3. By Type
        4. By Technology
        5. By Verticals
        6. By Deployment Model
        7. By Organization Size
  10. Global Chatbot Market Policies, Regulations, Application Standards  
  11. Global Chatbot Market Trends & Insights
  12. Global Chatbot Market Dynamics
    1. Growth Drivers
    2. Challenges
    3. Impact Analysis
  13. Global Chatbot Market Hotspot and Opportunities
  14. Global Chatbot Market Key Strategic Imperatives for Success and Growth
  15. Competitive Outlook
    1. Competition Matrix
      1. Application Portfolio
      2. Brand Specialization
      3. Target Markets
      4. Target Applications
      5. Research & Development
      6. Strategic Alliances
      7. Strategic Initiatives
    2. Company Profiles (Business Description, Application Segments, Business Segments, Financials, Strategic Alliances/ Partnerships, Future Plans)
      1. IBM
      2. Nuance Communications
      3. Google (Dialogflow)
      4. AWS
      5. Artificial Solutions
      6. Inbenta Technologies
      7. AIVO
      8. Chatfuel
      9. Passage AI
      10. Amazon Web Services Inc. (Amazon Lex)
  16. Disclaimer
Global Chatbot Market Segmentation
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