Press Release

Global Chatbot Market Expected to Reach USD29.87 Billion Mark by 2030

The Global Chatbot Market size is valued at around USD6.9 billion in 2025 and is projected to reach USD29.87 billion by 2030. Along with this, the market is estimated to grow at a CAGR of around 21.2% during the forecast period, i.e., 2025-30, cites MarkNtel Advisors in the recent research report. The market growth is mainly attributed to the increasing use of chatbots by companies in various sectors to improve communication with their customers and resolve their issues immediately without any human intervention. The chatbot facilitates potential clients and customers to discover the input or data very promptly by reacting to the audio input, text, or both, without requiring human intervention or manual search. The chatbot business offers 24/7 customer support, and immediate responses to customers are always available. Live chat is more customer-oriented than channels of customer care because it's fast and easy. Moreover, the increasing usage of AI chatbots, considering their advantages such as reduced operation cost, increased response time, strong customer connections, etc., is also pushing the market upward.

Additionally, industries such as E-commerce, retail, banking & finance, and healthcare, among others, are the leading adopters of chatbots, mainly for creating interactive dialogues with customers and providing improved engagement experiences. With the use of chatbots, e-commerce businesses earn more money, save time, reduce sales cycles, increase conversions, and assist with cross-platform performance. Chatbots are also language-independent and can be used with international audiences. However, the study has discovered that 40-50% of the time is wasted in managing talent and answering internal queries, but implementing a chatbot saves time and enables organizations in planning, strategizing, and nurturing talent, further states the research report, Global Chatbot Market Analysis, 2025.”

Global Chatbot Market Segmentation Analysis

Healthcare Sector Generates Maximum Market Revenue 

Based on the verticals, the market is segmented into BFSI, Retail & E-commerce, Travel & Hospitality, Media & Entertainment, Telecommunications, Healthcare, and others. The healthcare sector has the largest market share of more than 45% due to the mounting number of agreements between healthcare professionals & chatbot producers to ensure immediate health assistance to patients using different channels like calls, chats, & video chats, among others.

Moreover, with the inclusion of artificial intelligence (AI) & machine learning in chatbots, patients can receive instant information regarding their symptoms and are referred to healthcare professionals for further analysis. With these advantages, various healthcare organizations worldwide are increasingly implementing chatbots to facilitate patients with hassle-free support and also provide them with other parameters such as health monitoring, appointment booking, behavior tracking, etc.

North America Drives Chatbot Industry Globally

North America holds the largest market share of over 47% because of the strong technological framework, especially in the US with strong network connectivity and widespread availability of smartphones and other devices. The growth of online buying and booking has revolutionized the chatbot market in the United States. According to recent polls, about 16% of North Americans have made use of voice assistant platforms like Intercom, Alexa, or Google Home bots to shop, and almost 27% of United States’ adults have made use of artificial conversation entities for shopping at least once in their lives. Thus, all these factors are driving immense growth in the North America Chatbot Industry.

Competitive Landscape

With strategic initiatives, such as mergers, collaborations, and acquisitions, the leading market companies, including IBM, Nuance Communications, Kore.ai, Google, Microsoft, Meta, AWS, Artificial Solutions, Inbenta Technologies, AIVO, Passage AI, Chatfuel, OpenAI, Conversica, ORACLE, SAP, and Others are looking forward to strengthening their market positions.

Key Questions Answered in the Research Report

1. What are the industry’s overall statistics or estimates (Overview, Size- by Value, Forecast Numbers, Segmentation, and Shares)?
2. What are the trends influencing the current scenario of the market?
3. What key factors would propel and impede the industry across the globe?
4. How has the industry been evolving in terms of geography and solution adoption?
5. How has the competition been shaping up across various regions?
6. How have buying behavior, customer inclination, and expectations from product manufacturers been evolving during 2020-30?
7. Who are the key competitors, and what strategic partnerships or ventures are they coming up with to stay afloat during the projected time frame?