Latin America Unified Communications as a Service (UCaaS)

Latin America Unified Communications as a Service (UCaaS) Market Research Report: Forecast (2022-2027)

By Function (Enterprise Telephony, Meetings (audio/video/web conferencing), Unified & Instant messaging, Collaboration Platforms, Others (Reporting & Analytics, etc.)), By Size of Enterprise (Large (H Read more

  • ICT & Electronics
  • Sep 2022
  • 174
  • IT77023

Market Definition

Unified Communications (UC) is an umbrella term used for multiple enterprise communication tools, including video conferencing, instant messaging (IM), voice calling, presence, content sharing, etc., integrated into a single, streamlined interface. Unified Communications as a Service (UCaaS) offer users an unparalleled experience in terms of switching between modes of communication in a single session for improved productivity.

As more businesses are adopting a fully remote or hybrid workforce, the need for a secure, flexible collaboration and communication solution, i.e., UCaaS, is increasing exponentially across regions, especially in Latin America. Unified communications technology supports numerous operations for an organization, like meetings, collaboration platforms, unified & instant messaging, and enterprise telephony, among others like reporting & analytics, etc.

With the swift expansion of the telecommunication industry and the growing adoption of these mediums by different sectors, the demand for UCaaS is set to mount substantially and generate lucrative opportunities for the leading players during the forecast period.

Market Insights

The Latin America Unified Communications as a Service (UCaaS) Market is likely to witness notable growth in the forecast years, 2022-27. The market is driven primarily by the rapid adoption of Unified Communication as a Service (UCaaS), offering communication platforms & Application Program Interfaces (APIs) to organizations. Amidst the pandemic, the surge in the Work-from-Home culture demonstrated a burgeoning need to enhance employee productivity while working remotely, making organizations adopt cloud service models.

Report Coverage Details
Study Period Historical Data: 2019-20
Base Year: 2021
Forecast Period: 2022-27
Countries Covered Brazil, Mexico, Argentina, Chile, Peru, Rest of Latin America
Key Companies Profiled Avaya Inc., Zoom Video Communications, Sencinet, Orange Business Services, Cisco, Google, Microsoft, NTT Communications, Mitel, LogMeIn
Unit Denominations USD Million/Billion

 

Consequently, the demand for unified communication & collaborative tools & platforms rose substantially & benefitted the overall market growth. Likewise, the growing adoption of digital learning approaches, intending to provide a brilliant learning experience, set forth a stage for several UCaaS platforms like Microsoft Teams, Zoom, & Google Meet, among others. Hence, with the extensive acceptance of work from home, the demand for these services accelerated substantially and is anticipated to remain prevalent across Latin America during the forecast period.

Further, UCaaS offers a cost-effective & secure solution to organizations that require flexibility & scalability in their communication channels that involve a high number of people. It is a prominent aspect of digital transformation since it eases the workload of IT teams & enhances the overall communication infrastructure of an organization. Hence, these aspects indicate a pool of lucrative opportunities for the market in the coming years.

Additionally, technological advancements like Artificial Intelligence (AI), Machine Learning (ML), and voice assistance, among others in UCaaS, provide several end-user industries with benefits like AI-powered translation engines, supportive & improved communication, streamlined workflows & internal communication, etc.

  1. Introduction
    1. Product Definition
    2. Research Process
    3. Assumptions
    4. Market Segmentation
  2. Executive Summary
  3. Impact of Covid-19 on Latin America Unified Communications as a Service (UCaaS) Market
  4. Latin America Unified Communications as a Service (UCaaS) Market Trends & Insights
  5. Latin America Unified Communications as a Service (UCaaS) Market Dynamics
    1. Drivers
    2. Challenges
    3. Impact Analysis
  6. Latin America Unified Communications as a Service (UCaaS) Market Policy & Regulations 
  7. Latin America Unified Communications as a Service (UCaaS) Market Hotspot & Opportunities
  8. Latin America Unified Communications as a Service (UCaaS) Market Analysis, 2019-2027
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
        1. Enterprise Telephony
        2. Meetings (audio/video/web conferencing)
        3. Unified & Instant messaging
        4. Collaboration Platforms
        5. Others (Reporting & Analytics, etc.)
      2. By Size of Enterprise
        1. Large (Headcount Above 500)
        2. Medium (Headcount 101- 500)
        3. Small (Headcount upto 100)
      3. By End User Industries
        1. IT/Telecom
        2. BFSI
        3. Government & Utilities
        4. Education
        5. Healthcare
        6. Others (Consumer Goods, Hospitality, etc.)
      4. By Delivery Mode
        1. Managed
        2. Cloud
      5. By Country
        1. Brazil
        2. Mexico
        3. Argentina
        4. Chile
        5. Peru
        6. Rest of Latin America
      6. By Company
        1. Competition Characteristics
        2. Market Share by Leading Competitors
  9. Brazil Unified Communications as a Service (UCaaS) Market Analysis, 2019-2027
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
      2. Enterprise Size
      3. End Users
      4. By Delivery Mode
  10. Mexico Unified Communications as a Service (UCaaS) Market Analysis, 2019-2027
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
      2. Enterprise Size
      3. End Users
      4. By Delivery Mode
  11. Argentina Unified Communications as a Service (UCaaS) Market Analysis, 2019-2027
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
      2. Enterprise Size
      3. End Users
      4. By Delivery Mode
  12. Chile Unified Communications as a Service (UCaaS) Market Analysis, 2019-2027
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
      2. Enterprise Size
      3. End Users
      4. By Delivery Mode
  13. Peru Unified Communications as a Service (UCaaS) Market Analysis, 2019-2027
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
      2. Enterprise Size
      3. End Users
      4. By Delivery Mode
  14. Latin America Unified Communications as a Service (UCaaS) Market Key Strategic Imperatives for Growth & Success
  15. Company Profiles
    1. Avaya Inc.
    2. Zoom Video Communications
    3. Sencinet
    4. Orange Business Services
    5. Cisco
    6. Google
    7. Microsoft
    8. NTT Communications
    9. Mitel
    10. LogMeIn
    11. Others
  16. Disclaimer
Latin America Unified Communications as a Service Market Segment
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