Press Release

Latin America’s IT/Telecom Sector to Witness Substantial Demand for Unified Communication as a Service through 2027

According to MarkNtel Advisors, the Latin America Unified Communications as a Service Market to witness a notable growth in the forecast years, 2022-27. The market growth owes primarily to the mounting focus of organizations on digital transformation, amongst which UCaaS is becoming a crucial component since it offers a cost-effective & secure solution to organizations that seek flexibility, scalability, & versatility in their communication channels. It significantly unloads the pressure from a company's IT team & transforms its communication infrastructure to make it future-ready.

Moreover, enterprises who find it challenging & require assistance for integrating next-level technologies into their existing platforms find UCaaS ideal for their businesses. It provides better solutions to end-users who want to work across multiple devices & access the same critical services irrespective of wherever they are. Hence, the demand for UCaaS is soaring rapidly across Latin America and driving the overall market.

IT/Telecom to Dominate with the Largest Market Share through 2027

The swiftly expanding IT/Telecom industry across Latin America due to an escalating digital transformation of organizations to attain efficiency & scalability leads to the massive demand for UCaaS in this industry, principally for Internet of Things (IoT), Managed Security Services (MSS), Big Data & Analytics (BDA), Infrastructure as a Service (IaaS), Mobile Devices Management (MDM), data center services, and others. Besides, UCaaS has developed as a host for Business-Communication solutions, making IT/Telecom a backbone of the modern-day business. Hence, these aspects are projected to lead the IT/Telecom sector to attain market dominance in the coming years.

Mounting Adoption of Avaya OneCloud Solutions across Latin America to Boost the UCaaS Market through 2027

Avaya continues to observe increasing adoption of its cloud solutions across Latin America's different end-user industries like IT/Telecom, BFSI, Government & Utilities, Education, Healthcare, etc., and deliver enhanced customer services. At its 'Engage Latin America Conference' held in Mexico, May 2019, the company introduced Avaya OneCloud solutions for UCaaS & CCaaS (Contact Center as a Service). It provides organizations with superior communication channels in a fast, convenient, & automated manner. Hence, these aspects indicate that the coming years shall bring a pool of growth opportunities for the Latin America UCaaS market, further states MarkNtel Advisors in their research report, "Latin America Unified Communication as a Service (UCaaS) Market Analysis, 2022."

Key Market Competitors

According to MarkNtel Advisors, the leading players in the Latin America Unified Communication as a Service (UCaaS) Market are Avaya Inc., Zoom Video Communications, Sencinet, Orange Business Services, Cisco, Google, Microsoft, NTT Communications, Mitel, LogMeIn.

Key Questions Answered in the Study

1. What are the current & future trends in the Latin America Unified Communication as a Service (UCaaS) Market?
2. How has the industry been evolving in terms of geography & service adoption?
3. How has the competition been shaping across Latin America, followed by their comparative factorial indexing?
4. What are the key growth drivers & challenges for the Latin America Unified Communication as a Service (UCaaS) Market?
5. What are the customer orientation, purchase behavior, and expectations from UCaaS service providers across Latin America?

Market Segmentation:

1. By Function (Enterprise Telephony, Meetings (audio/video/web conferencing), Unified & Instant messaging, Collaboration Platforms, Others (Reporting & Analytics, etc.))
2. By Size of Enterprise (Large (Headcount Above 500), Medium (Headcount 101- 500), Small (Headcount up to 100))
3. By End-User Industries (IT/Telecom, BFSI, Government & Utilities, Education, Healthcare, Others (Consumer Goods, Hospitality, etc.))
4. By Delivery Mode (Managed, Cloud)
5. By Countries (Brazil, Mexico, Argentina, Chile, Peru, Rest of Latin America)
6. By Competitors (Avaya Inc., Zoom Video Communications, Sencinet, Orange Business Services, Cisco, Google, Microsoft, NTT Communications, Mitel, LogMeIn.)