Global Unified Communications as a Service (UCaaS) Market Research Report: Forecast (2023-2028)

By Function (Enterprise Telephony, Meetings (audio/video/web conferencing), Unified & Instant messaging, Collaboration Platforms, Others (Reporting & Analytics, etc.)), By Size of ...Enterprise (Large (Headcount Above 500), Medium (Headcount 101- 500), Small (Headcount up to 100)), By End User Industries (IT/Telecom, BFSI, Government & Utilities, Education, Healthcare, Others (Consumer Goods, Hospitality, etc.)), By Delivery Mode (Managed Services, Cloud/Hosted Services), By Region (North America, Latin America, Europe, Middle East & Africa, Asia Pacific), By Company (Google LLC, Microsoft Corporation, Cisco Systems, Inc., Zoom Video Communications, Inc., Avaya Inc., RingCentral, Inc., Mitel, Vonage, LogMeIn, Orange Business Services, 8x8, Inc., Huawei, Unify, GoTo, Windstream, Wildix, Dialpad, and Sangoma) Read more

  • ICT & Electronics
  • Aug 2023
  • 194
  • IT77033

Market Definition

Unified Communications (UC) comprises multiple communication functions, including but not limited to enterprise communication, audio/video/web conferencing, unified messaging (IM), content sharing, etc., integrated into a single, streamlined interface. Unified Communications as a Service (UCaaS) is a cloud-based model that supports these functions and provides users with an unparalleled experience of switching between communication modes in a single session for enhanced productivity. The demand for UCaaS is proliferating worldwide as more & more businesses are deploying a fully remote or hybrid workforce alongside the swiftly expanding telecommunication sector and the mounting adoption of these mediums by end-user verticals.

Market Insights & Analysis: Global Unified Communications as a Service (UCaaS) Market (2023-28)

The Global Unified Communications as a Service (UCaaS) Market is likely to grow at a CAGR of around 14.3% during the forecast period, i.e., 2023-28. The market has witnessed significant expansion in the previous few years owing to the emergence of remote working that surged the adoption of cloud-based service models for enhanced employee productivity.

Report Coverage Details
Study Period Historical Data: 2018-21
Base Year: 2022
Forecast Period: 2023-28
CAGR (2023-2028) 14.3%
Regions Covered North America: US, Canada, Mexico
Europe: Germany, The UK, France, Spain, Italy
Asia-Pacific: China, India, Japan, New Zealand, Australia, Rest of Asia-Pacific
South America: Brazil, Argentina, Peru
Middle East & Africa: The UAE, Saudi Arabia, Turkey, South Africa, Rest of MEA
Key Companies Profiled Google LLC, Microsoft Corporation, Cisco Systems, Inc., Zoom Video Communications, Inc., Avaya Inc., RingCentral, Inc., Mitel, Vonage, LogMeIn, Orange Business Services, 8x8, Inc., Huawei, Unify, GoTo, Windstream, Wildix, Dialpad, and Sangoma.
Unit Denominations USD Million/Billion

 

As a result, unified communication & collaborative tools & platforms witnessed substantial demand & contributed to the market expansion. Similarly, the mounting adoption of digital learning approaches with the advent of the pandemic to deliver brilliant learning experiences is another prominent aspect that boded well for the industry with the ever-increased use of UCaaS platforms like Google Meet, Zoom, and Microsoft Teams, among others.

UCaaS provides a cost-effective & secure solution to organizations aspiring for flexibility & scalability in their communication channels involving a large number of people. It eases the workload of IT teams and helps improve the overall communication infrastructure of an organization.

Advanced technologies like AI (Artificial Intelligence), ML (Machine Learning), and voice assistance integrated into UCaaS are offering various end-user verticals with streamlined workflows & internal communication, supportive & improved communication, AI-powered translation engines, etc. Hence, these aspects are creating new avenues for the Global Unified Communications as a Service (UCaaS) Market to witness significant expansion in the coming years.



Global Unified Communications as a Service (UCaaS) Market (2023-28): Segmentation Analysis

The Global Unified Communications as a Service (UCaaS) Market study of MarkNtel Advisors evaluates & highlights the major trends & influencing factors in each segment & includes predictions for the period 2023–2028 at the global, regional, and national levels. Based on the Size of Enterprise, and End User the market has been further classified as:

Based on Size of Enterprise:

  • Large (Headcount Above 500)
  • Medium (Headcount 101- 500)
  • Small (Headcount up to 100)

Among all, small enterprises are projected to witness notable growth in the Global Unified Communications as a Service (UCaaS) Market during 2023-28. Most small organizations have tight IT budgets and have not yet adopted IP-based communications. As some providers have now started offering flexibility in legacy equipment that can be incorporated & used without changing the existing communication infrastructure, small firms are increasingly deploying cloud-based UCaaS models and leveraging their benefits.

On the other front, large organizations hold the dominant position in the market as they are the largest end-users of UCaaS models. With the emergence of remote working & BYOD (Bring-Your-Own Devices) trends due to the Covid-19 pandemic, large enterprises with massive IT budgets have increasingly deployed advanced collaborative communication platforms and, in turn, fueled the growth of the Global Unified Communications as a Service (UCaaS) Market during 2023-28.

Based on End User:

  • IT/Telecom
  • BFSI
  • Government & Utilities
  • Education
  • Healthcare
  • Others (Consumer Goods, Hospitality, etc.)

Here, the IT/Telecom sector is the largest end-user of UCaaS and holds the dominating position in the market. Telecom & IT organizations are showing active interest in UCaaS owing to its ability to sync the phone & applications and support functions like call forwarding & DND (Do Not Disturb). These firms often deal with government institutions & law enforcement agencies that require efficient & secure information exchange. The swift shift of telecom & IT firms to cloud-based unified communication services in recent years in order to access the designated tools through a single application or service is the prime aspect that has contributed to the market expansion across the IT/telecom sector.

On the other hand, the hospitality sector is also gaining traction in the global market as incumbents of this industry are massively investing in UCaaS solutions for enhanced efficiency & productivity of employees in order to provide seamless travel experiences to tourists worldwide. Moreover, as the hospitality sector relies excessively on effective teamwork & coordination among managers, customer service experts, and front-end receptionists, the increasing adoption of UCaaS solutions in this sector is driving the Global Unified Communications as a Service (UCaaS) Market.

Global Unified Communications as a Service (UCaaS) Market Regional Projection

Geographically, the Global Unified Communications as a Service (UCaaS) Market expands across:

  • North America
  • South America
  • Asia-Pacific
  • Europe
  • Middle East & Africa

Of them all, North America holds a majority share of the Unified Communications as a Service (UCaaS) Market. It owes to the ever-growing adoption of advanced business communication services by different enterprises across the region for video & audio conferencing, chats, emails, telephony, & other communication functions as an integrated part of their operations, coupled with the extensive presence of leading IT firms like Google LLC, Avaya Inc., IBM Corporation, and Verizon Communication Inc.

Moreover, increasing investments in digitizing the IT infrastructure, the ever-rising popularity of cloud-based communication solutions, and the continuously mounting penetration of smart devices are other prominent aspects contributing to the North America Unified Communications as a Service (UCaaS) Market.

Global Unified Communications as a Service (UCaaS) Market Key Driver:

Increasing adoption of distributed workforce & remote work trends continue to amplify the demand for UCaaS in order to increase productivity, improve internal communication, and bring cost-efficiency. Moreover, the mounting use of Application Programming Interface (API) with audio, messaging, programmable video, and other services to automate the communication process shall further provide the necessary impetus to the market expansion in the coming years.

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Frequently Asked Questions

   A. The Unified Communications as a Service (UCaaS) Market is likely to witness around 14.3% CAGR during 2023-28.

   A. The ever-increasing adoption of distributed workforce & remote work trends by various enterprises in order to enhance productivity, enhance internal communication, and bring cost-efficiency is the prime aspect projected to drive the Unified Communication as a Service (UCaaS) Market during 2023-28.

   A. Google LLC, Microsoft Corporation, Cisco Systems, Inc., Zoom Video Communications, Inc., Avaya Inc., RingCentral, Inc., Mitel, Vonage, LogMeIn, Orange Business Services, 8x8, Inc., Huawei, Unify, GoTo, Windstream, Wildix, Dialpad, and Sangoma are the key companies participating in the Unified Communications as a Service (UCaaS) Market.

   A. The Healthcare sector is expected to emerge as an area of lucrative growth opportunities for the leading players in the Unified Communications as a Service (UCaaS) Market during 2023-28.

   A. North America would offer substantial growth prospects in the Unified Communications as a Service (UCaaS) Market during 2023-28.

Global Unified Communications as a Service (UCaaS) Market Research Report (2023-2028) - Table of Contents

 

  1. Introduction
    1. Product Definition
    2. Research Process
    3. Assumptions
    4. Market Segmentation
  2. Executive Summary
  3. Impact of Covid-19 on Global Unified Communications as a Service (UCaaS) Market
  4. Global Unified Communications as a Service (UCaaS) Market Trends & Insights
  5. Global Unified Communications as a Service (UCaaS) Market Dynamics
    1. Drivers
    2. Challenges
    3. Impact Analysis
  6. Global Unified Communications as a Service (UCaaS) Market Policy & Regulations
  7. Global Unified Communications as a Service (UCaaS) Market Hotspot & Opportunities
  8. Global Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
        1. Enterprise Telephony
        2. Meetings (audio/video/web conferencing)
        3. Unified & Instant messaging
        4. Collaboration Platforms
        5. Others (Reporting & Analytics, etc.)
      2. By Size of Enterprise
        1. Large (Headcount Above 500)
        2. Medium (Headcount 101- 500)
        3. Small (Headcount up to 100)
      3. By End User Industries
        1. IT/Telecom
        2. BFSI
        3. Government & Utilities
        4. Education
        5. Healthcare
        6. Others (Consumer Goods, Hospitality, etc.)
      4. By Delivery Mode
        1. Managed Services
        2. Cloud/Hosted Services
      5. By Region
        1. North America
        2. Latin America
        3. Europe
        4. Middle East & Africa
        5. Asia Pacific
      6. By Company
        1. Competition Characteristics
        2. Market Share by Leading Competitors
  9. North America Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
        1. Enterprise Telephony
        2. Meetings (audio/video/web conferencing)
        3. Unified & Instant messaging
        4. Collaboration Platforms
        5. Others (Reporting & Analytics, etc.)
      2. By Size of Enterprise
        1. Large (Headcount Above 500)
        2. Medium (Headcount 101- 500)
        3. Small (Headcount up to 100)
      3. By End User Industries
        1. IT/Telecom
        2. BFSI
        3. Government & Utilities
        4. Education
        5. Healthcare
        6. Others (Consumer Goods, Hospitality, etc.)
      4. By Delivery Mode
        1. Managed Services
        2. Cloud/Hosted Services
      5. By Country
        1. The United States
        2. Canada
        3. Mexico
    3. The United States (US) Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    4. Canada Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    5. Mexico Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
  10. South America Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
        1. Enterprise Telephony
        2. Meetings (audio/video/web conferencing)
        3. Unified & Instant messaging
        4. Collaboration Platforms
        5. Others (Reporting & Analytics, etc.)
      2. By Size of Enterprise
        1. Large (Headcount Above 500)
        2. Medium (Headcount 101- 500)
        3. Small (Headcount up to 100)
      3. By End User Industries
        1. IT/Telecom
        2. BFSI
        3. Government & Utilities
        4. Education
        5. Healthcare
        6. Others (Consumer Goods, Hospitality, etc.)
      4. By Delivery Mode
        1. Managed Services
        2. Cloud/Hosted Services
      5. By Country
        1. Brazil
        2. Argentina
        3. Peru
    3. Brazil Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    4. Argentina Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    5. Peru Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
  11. Europe Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
        1. Enterprise Telephony
        2. Meetings (audio/video/web conferencing)
        3. Unified & Instant messaging
        4. Collaboration Platforms
        5. Others (Reporting & Analytics, etc.)
      2. By Size of Enterprise
        1. Large (Headcount Above 500)
        2. Medium (Headcount 101- 500)
        3. Small (Headcount up to 100)
      3. By End User Industries
        1. IT/Telecom
        2. BFSI
        3. Government & Utilities
        4. Education
        5. Healthcare
        6. Others (Consumer Goods, Hospitality, etc.)
      4. By Delivery Mode
        1. Managed Services
        2. Cloud/Hosted Services
      5. By Country
        1. Germany
        2. The UK
        3. France
        4. Italy
        5. Spain
    3. Germany Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    4. The UK Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    5. France Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    6. Spain Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    7. Italy Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
  12. Middle East & Africa Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
        1. Enterprise Telephony
        2. Meetings (audio/video/web conferencing)
        3. Unified & Instant messaging
        4. Collaboration Platforms
        5. Others (Reporting & Analytics, etc.)
      2. By Size of Enterprise
        1. Large (Headcount Above 500)
        2. Medium (Headcount 101- 500)
        3. Small (Headcount up to 100)
      3. By End User Industries
        1. IT/Telecom
        2. BFSI
        3. Government & Utilities
        4. Education
        5. Healthcare
        6. Others (Consumer Goods, Hospitality, etc.)
      4. By Delivery Mode
        1. Managed Services
        2. Cloud/Hosted Services
      5. By Country
        1. Saudi Arabia
        2. UAE
        3. Turkey
        4. South Africa
        5. Rest of Middle East & Africa
    3. Saudi Arabia Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    4. UAE Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    5. Turkey Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    6. South Africa Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
  13. Asia Pacific Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
    1. Market Size & Analysis
      1. By Revenues
    2. Market Share & Analysis
      1. By Function
        1. Enterprise Telephony
        2. Meetings (audio/video/web conferencing)
        3. Unified & Instant messaging
        4. Collaboration Platforms
        5. Others (Reporting & Analytics, etc.)
      2. By Size of Enterprise
        1. Large (Headcount Above 500)
        2. Medium (Headcount 101- 500)
        3. Small (Headcount up to 100)
      3. By End User Industries
        1. IT/Telecom
        2. BFSI
        3. Government & Utilities
        4. Education
        5. Healthcare
        6. Others (Consumer Goods, Hospitality, etc.)
      4. By Delivery Mode
        1. Managed Services
        2. Cloud/Hosted Services
      5. By Country
        1. China
        2. India
        3. Japan
        4. Australia & New Zealand
        5. Rest of Asia Pacific
    3. China Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    4. India Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    5. Japan Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
    6. Australia & New Zealand Unified Communications as a Service (UCaaS) Market Analysis, 2018-2028
      1. Market Size & Analysis
        1. By Revenues
      2. Market Share & Analysis
        1. By Function
        2. By Size of Enterprise
        3. By End Users
        4. By Delivery Mode
  14. Global Unified Communications as a Service (UCaaS) Market Key Strategic Imperatives for Success & Growth
  15. Company Profiles
    1. Microsoft Corporation
    2. Cisco Systems, Inc.
    3. Zoom Video Communications, Inc.
    4. Avaya Inc
    5. RingCentral, Inc.
    6. Google Inc
    7. Mitel
    8. Vonage
    9. LogMeIn
    10. Orange Business Services
    11. 8x8, Inc.
    12. ALE
    13. NEC
    14. Huawei
    15. Unify
    16. GoTo
    17. Windstream
    18. Wildix
    19. Dialpad
    20. Sangoma
  16. Disclaimer


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