Global Customer Success Platform Market Analysis, 2020

Global Customer Success Platform Market Analysis, 2020

By Application (Sales & Marketing management, Customer Experience Management, Risk & Compliance Manager, Customer Services, Other), By Components (Solution, Services), By Deployment Mode ( On-Premise, Read more

  • ICT & Electronics
  • Jan 2020
  • 194
  • IT77001

The increasing need for big data analytics in the sectors such as banking & finance, retail & e-commerce, and IT & telecom is generating the need for customer success platform market across the globe. Moreover, increasing usage of cloud computing, artificial intelligence and machine learning, and the need for data interpretation for developing strategies coupled with the enhancing employee’s business and analytical skills are key factors contributing to the growth of the Customer Success market across the globe.

Report Coverage Details
Study Period Historical Data: 2015-19
Base Year: 2019
Forecast Period: 2020-25
CAGR (2020-25) 24%
Regions Covered North America: US, Canada, Mexico
Europe: Germany, UK, France, Italy, Spain, Russia
Asia-Pacific: China, India, Japan, South Korea, Australia
South America: Brazil, Others
Middle East & Africa: UAE, Qatar, Turkey, Saudi Arabia, South Africa
Key Companies Gainsight, Salesforce, Natero, Totango, Amity, Strikedeck, Churnzero, ClientSuccess, Bolstra, UserIQ
Unit Denominations USD Million/Billion

 

According to MarkNtel Advisors’ research report titled “Global Customer Success Platform Market Analysis, 2019”, the Global Customer Success market is anticipated to grow at a CAGR of around 24% during 2020-25. The market is growing due to the increasing number of enterprises adopting digital technology. Moreover, in 2019, the North America region dominated the Global Customer Success Platform market on an account of increasing IT spending in the various industries such as banking & finance, telecom, and government & public sector also.

The cloud-based segment dominated the market in 2019 due to the benefits of a cloud-based solution such as easy maintenance, accessibility of data, and low cost of up-gradation. Moreover, the key factors such as gathering data from various sources and being present at a single place are the major contributors for the deployment of the Customer Success Platform market and the same trend is expected to maintain dominance in the forecast period of 2020-25. However, the on-premise deployment had a considerable share in 2019 due to factors such as low awareness about the benefit of cloud-based deployment and easy customization.

In 2019, the customer service segment acquired the major market share on an account of the increasing organization’s strategic outlook, greater operational efficiency. Moreover, by components the solution segment dominated the market in 2019, owing to the increasing number of large and small-medium enterprises and rising awareness about the deployment of the customer success platforms in various organizations, as stated in the MarkNtel Advisors in its research report “Global Customer Success Platform Market Analysis, 2020”. 

Product Launches by the Companies to Create Stiff Competition

The key players in the Global Customer Success Platform market are Natero, ChurnZero, Inc., ClientSuccess, Olestra, UserIQ, Planhat, Salesmachine Inc, etc. These companies are launching new products to gain a competitive edge in the industry.

A few of the instances of the new product launch by the companies are: In 2019, Gainsight, the provider of customer growth solution launched “Gainsight PX” for the organizations to help in the data-driven decisions. Moreover, UserIQ launched a mobile app to support the customer success market.

Key Questions Answered in the Market Research Report

  1. What are the key market statistics (Market Overview, Market Size, Forecast, CAGR, Market Segmentation, Market Shares) of Global Customer Success Platform Market?
  2. What are the key market or technology trends in Global Customer Success Platform Market?
  3. What are the significant innovations, technology upgrades, opportunities, regulations, growth drivers and challenges in the Global Customer Success Platform Market?  
  4. Who are the key competitors or market players and how they perform in global competitive benchmarking matrix?
  5. What are the key results derived from the market surveys conducted during the course of Global Customer Success Platform Market study?   

Market Outlook, Segmentation and Statistics 

  • Market Size & Forecast, 
    • By Revenues (USD Million)
  • Market Share & Forecast
    • By Application
      • Sales & Marketing Management
      • Customer Experience Management
      • Risk & Compliance management
      • Customer Service
      • Others
    • By Components
      • Solution
      • Services
    • By Deployment Mode
      • On-Premise
      • Cloud
    • By Organization Size
      • Large Enterprise
      • Small & Medium Enterprise
    • By Industry Vertical
      • BFSI
      • IT & Telecommunication
      • Government & Public Sector
      • Healthcare & Lifesciences
      • Others
    • By Region
      • North America
      • South America
      • Europe
      • Asia-Pacific    
      • Middle East & Africa
      • By Company
        • Revenue Shares
        • Strategic Factorial Indexing
        • Competitor Placement in MarkNtel Quadrant
    • Competition Analysis
      • Competition Matrix
      • Company Profile

Frequently Asked Questions

A. The historical data has been provided since 2015, while the base year is 2019 and the data is forecasted up to 2025.

A. The market size/industry size or the market value is measured in terms of USD Million.

A. The market size of Global Customer Success Platform Market would register a CAGR of 24% during 2020-25.

A. Natero, ChurnZero, Inc., ClientSuccess, Olestra, UserIQ, Planhat, Salesmachine Inc. are few of the leading players with majority market share in Global Customer Success Platform Market.

A. The cloud-based segment dominated the market due to the easy maintenance, accessibility of data, and low cost of up-gradation.

A. The customer service segment grabbed the major market share on account of the increasing organization’s strategic outlook, increasing operational efficiency.

  1. Introduction
    1. Research Process
    2. Assumption
    3. Market Share
    4. Market Definition
  2. Executive Summary
  3. Global Customer Success Platform Market Analysis, 2015-2025F
    1. Market Size & Analysis
      1. Market Revenues
    2. Market Share & Analysis
      1. By Application
        1. Sales & Marketing Management
        2. Customer Experience Management
        3. Risk & Compliance management
        4. Customer Service
        5. Others
      2. By Components
        1. Solution
        2. Services
      3. By Deployment Mode
        1. On-Premise
        2. Cloud
      4. By Organization Size
        1. Large Enterprise
        2. Small & Medium Enterprise
      5. By Industry Vertical
        1. BFSI
        2. IT & Telecommunication
        3. Government & Public Sector
        4. Healthcare & Lifesciences
        5. Others
      6. By Region
        1. North America
        2. South America
        3. Europe
        4. Asia-Pacific
        5. Middle East & Africa
      7. By Company
        1. Revenue Shares
        2. Strategic Factorial Indexing
        3. Competitor Placement in Markntel Quadrant
  4. North America Customer Success Platform Market Analysis, 2015- 2025F
    1. Market Size & Analysis
      1. Market Revenues
    2. Market Share & Analysis
      1. By Application
      2. By Components
      3. By Deployment Type
      4. By Industry Vertical
      5. By Country
        1. US
        2. Mexico
        3. Canada
    3. The US Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    4. Canada Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    5. Mexico Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
  5. South America Customer Success Platform Market Analysis, 2015- 2025F
    1. Market Size & Analysis
      1. Market Revenues
    2. Market Share & Analysis
      1. By Application
      2. By Components
      3. By Deployment Type
      4. By Industry Vertical
      5. By Country
        1. Brazil
        2. Others
  6. Brazil Customer Success Platform Market Analysis, 2015-2025F
    1. Market Size & Analysis
      1. Market Revenues
    2. Market Share & Analysis
      1. By Application
      2. By Components
      3. By Deployment Type
      4. By Industry Vertical
      5. By Region
  7. Europe Customer Success Platform Market Analysis, 2015- 2025F
    1. Market Size & Analysis
      1. Market Revenues
    2. Market Share & Analysis
      1. By Application
      2. By Components
      3. By Deployment Type
      4. By Industry Vertical
      5. By Country
        1. Germany
        2. France
        3. Italy
        4. U.K
        5. Others
    3. Germany Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    4. France Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    5. Italy Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    6. The UK Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
  8. Asia-Pacific Customer Success Platform Market Analysis, 2015- 2025F
    1. Market Size & Analysis
      1. Market Revenues
    2. Market Share & Analysis
      1. By Application
      2. By Components
      3. By Deployment Type
      4. By Industry Vertical
      5. By Country
        1. China
        2. India
        3. Japan
        4. South Korea
        5. Others
    3. China Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    4. India Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    5. Japan Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    6. South Korea Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
  9. Middle East & Afirca Customer Success Platform Market Analysis, 2015- 2025F
    1. Market Size & Analysis
      1. Market Revenues
    2. Market Share & Analysis
      1. By Application
      2. By Components
      3. By Deployment Type
      4. By Industry Vertical
      5. By Country
        1. Saudi Arabia
        2. UAE
        3. Qatar
        4. Turkey
        5. South Africa
    3. Saudi Arabia Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    4. UAE Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    5. Turkey Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
    6. South Africa Customer Success Platform Market Analysis, 2015-2025F
      1. Market Size & Analysis
        1. Market Revenues
      2. Market Share & Analysis
        1. By Application
        2. By Components
        3. By Deployment Type
        4. By Industry Vertical
        5. By Region
  10. Global Customer Success Platform Market Policies, Regulations, Product Standards  
  11. Global Customer Success Platform Market Trends & Insights
  12. Global Customer Success Platform Market Dynamics
    1. Growth Drivers
    2. Challenges
    3. Impact Analysis
  13. Global Customer Success Platform Market Hotspot and Opportunities
  14. Global Customer Success Platform Market Key Strategic Imperatives for Success and Growth
  15. Competition Analysis
    1. Competition Matrix
      1. Product Portfolio
      2. Brand Specialization
      3. Target Markets
      4. Target End Users
      5. Research & Development
      6. Strategic Alliances
      7. Strategic Initiatives
    2. Company Profiles (Business Description, Product Segments, Business Segments, Financials, Strategic Alliances/ Partnerships, Future Plans)
      1. Gainsight
      2. Salesforce
      3. Natero
      4. Totango
      5. Amity
      6. Strikedeck
      7. Churnzero
      8. ClientSuccess
      9. Bolstra
      10. UserIQ
  16. Disclaimer
Global Customer Success Platform Market Segmentation