Middle East & Africa Communications Platform as a Service (CPaaS)

Middle East & Africa Communications Platform as a Service (CPaaS) Market Research Report: Forecast (2022-2027)

By Services (Professional Services {Integration & Implementation, Technical Support, Consulting, Support & Maintenance, Others}, Managed Services {Hosting Services, Managed Communication Services, Oth Read more

  • ICT & Electronics
  • Mar 2022
  • 187
  • IT55041

Market Definition

A communications platform as a service (CPaaS) allows developers to add real-time communications features to their applications, such as voice, messaging, video conferencing calls, chatbots, etc., without building backend infrastructure & interfaces. The rising need for contextual communications, including video-enabled help desks, appointment reminders, authentication services, etc., has deepened its application. With numerous businesses using creative digital technologies to interact with their customers, the demand for CPaaS is expected to grow across the region.

Market Insights

The Middle East & Africa Communications-Platform-as-a-Service (CPaaS) Market is projected to grow at a CAGR of 31% during the forecast period, i.e., 2022-27. The growing adoption of a customer-centric approach in businesses to provide a personalized experience to the customers via deep interaction has gained considerable momentum in the Middle East & Africa region. As a result, the demand for CPaaS has witnessed a significant uptick in the previous few years. Further, it provides a complete development framework without building backend infrastructure & interfaces. Additionally, the Middle East & Africa region, during 2017-21, recorded numerous small & medium-sized enterprises (SMEs) implementing CPaaS solutions, which has provided significant growth opportunities to the market. Moreover, to understand the business complexities & other requirements of customers, the demand for professional CPaaS services, including technical support, consulting, maintenance, integration & implementation, etc., has gained popularity

Report Coverage Details
Study Period Historical Data: 2017-20
Base Year: 2021
Forecast Period: 2022-27
CAGR (2022-2027) 31%
Country Covered UAE, Saudi Arabia, Qatar, Israel, Egypt, South Africa & Others
Key Companies Profiled RouteSms Solutions FZE, CM.com, Telesign Corporation, Unifonic Inc., Ericsson (Vonage), Telestax, Kandy Communications LLC, Karix Mobile Private Limited, CEQUENS, Twilio, CometChat, Others
Unit Denominations USD Million/Billion

 

Besides, the rapid advancement of digital technologies has encouraged small & medium-sized firms to digitize their business activities & processes by embracing digital transformation for their business & to better connect with their customers. Therefore, the adoption of the CPaaS has enabled companies to improve their organizational effectiveness with greater flexibility & reduced costs. In response to these factors, many countries around the world are moving towards the development of CPaaS software, creating opportunities in the CPaaS market.

Impact of Covid-19 on the Middle East & Africa Communications-Platform-as-a-Service (CPaaS) Market

With the outbreak of COVID-19, companies across the globe frequently adopted remote working solutions in the region. Subsequently, various companies implemented cloud-based solutions to integrate communication platforms viz., voice, messaging, video, etc., and cloud computing features into their existing business solutions. As a result, companies were able to stay in touch with their customers and even resolved queries remotely. Furthermore, to reduce the complexity in business operations, several companies collaborated with CPaaS providers to improve their business communication solutions. For instance:

  • In 2021, Vonage and Etisalat Digital announced their strategic partnership in order to provide CPaaS solutions across the UAE. The collaboration aimed at offering CPaaS solutions, including reliable & customizable communication APIs (Application Programming Interface) to the sectors viz., healthcare, retail, e-commerce, logistics & transportation, automotive, education, and government, across the UAE.
  • In 2020, Avaya Holding Corp. launched Avaya Spaces, a cloud meeting & collaboration app in Saudi Arabia. The Avaya Spaces enable users with extensive features of voice & video conferencing and can connect up to 500 participants with unlimited online storage

Further, it is projected that the growing need for communication tools, interactive technologies, and cloud-based technologies will drive the CPaaS market during the period 2022-27.

  1. Introduction
    1. Research Process
    2. Assumption
    3. Market Segmentation
    4. Market Definition
  2. Executive Summary
  3. Impact of COVID-19 on Middle East & Africa Communication Platform as a Service Market
  4. Middle East & Africa Communication Platform as a Service Market Trends & Insights
  5. Middle East & Africa Communication Platform as a Service Market Dynamics
    1. Growth Drivers
    2. Challenges
  6. Middle East & Africa Communication Platform as a Service Market Hotspot and Opportunities
  7. Middle East & Africa Communication Platform as a Service Regulation & Policy, By Country
  8. Middle East & Africa Communication Platform as a Service Market Outlook, 2017- 2027
    1. Market Size and Analysis
      1. By Revenues (USD Million)
    2. Market Share and Analysis
      1. By Services
        1. Professional Services
          1. Integration & Implementation
          2. Technical Support
          3. Consulting,
          4. Support & Maintenance
          5. Others
        2. Managed Services
          1. Hosting Services
          2. Managed Communication Services
          3. Others
      2. By Enterprise Size
        1. Small & Medium Scale Enterprise
        2. Large Scale Enterprise
      3. By End User
        1. Healthcare
        2. E-commerce and Retail
        3. IT and Telecom
        4. BFSI
        5. Hospitality
        6. Others (Media & Entertainment, Manufacturing, etc.)
      4. By Country
        1. UAE
        2. Saudi Arabia
        3. Qatar
        4. Israel
        5. Egypt
        6. South Africa
        7. Others
      5. By Company
        1. Competition Characteristics
        2. Revenue Shares
  9. UAE Communication Platform as a Service Market Outlook, 2017- 2027
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Services
      2. By Enterprise Size
      3. By End User
  10. Saudi Arabia Communication Platform as a Service Market Outlook, 2017- 2027
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Services
      2. By Enterprise Size
      3. By End User
  11. Qatar Communication Platform as a Service Market Outlook, 2017- 2027
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Services
      2. By Enterprise Size
      3. By End User
  12. Israel Communication Platform as a Service Market Outlook, 2017- 2027
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Services
      2. By Enterprise Size
      3. By End User
  13. Egypt Communication Platform as a Service Market Outlook, 2017- 2027
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Services
      2. By Enterprise Size
      3. By End User
  14. South Africa Communication Platform as a Service Market Outlook, 2017- 2027
    1. Market Size and Analysis
      1. By Revenues
    2. Market Share and Analysis
      1. By Services
      2. By Enterprise Size
      3. By End User
  15. Middle East & Africa Communication Platform as a Service Market Key Strategic Imperatives for Success and Growth
  16. Competitive Outlook
    1. Competition Matrix
      1. Application Portfolio
      2. Brand Specialization
      3. Target Markets
      4. Target Applications
      5. Research & Development
      6. Strategic Alliances
      7. Strategic Initiatives
    2. Company Profiles (Business Description, Application Segments, Business Segments, Financials, Strategic Alliances/ Partnerships, Future Plans)
      1. RouteSms Solutions FZE
      2. CM.com
      3. Telesign Corporation
      4. Unifonic Inc.
      5. Ericsson (Vonage)
      6. Telestax
      7. Kandy Communications LLC
      8. Karix Mobile Private Limited
      9. CEQUENS
      10. Twilio
      11. CometChat
      12. Others
  17. Disclaimer
Middle East & Africa Communications Platform as a Service (CPaaS) Market Segment-MarkNtel Advisors
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